Getting started
When something goes wrong
The problems people run into most, and where each one is explained.
Every stage of the student journey ends with a When something goes wrong table: the problem, why it happens and what to do. This page collects the most common ones so you can jump straight there.
Admission and enrolling
| Problem | Where |
|---|---|
| An applicant can’t register, lost their email, or their payment proof was rejected | Admission |
| A student sees no package, or gets “this course package is for semester N” | Enrollment |
| A KRS can’t be submitted (credit limit, prerequisites, KRS dates, no advisor) | Enrollment |
| Which students take a package and which build a KRS | Package or self-service KRS |
| The academic advisor can’t see or approve a KRS | KRS review |
| A payment isn’t showing, a late fee was added, or an enrollment was cancelled | Paying |
During the semester
| Problem | Where |
|---|---|
| A student who paid isn’t in a class, or a class couldn’t be scheduled | Classes and the timetable |
| Sessions can’t be published, or attendance can’t be marked | Sessions and attendance |
| An exam can’t be created or the exam schedule can’t be changed | Exams |
| A make-up exam request isn’t accepted | Make-up exams |
| A request (letter, leave, KRS change) is stuck or didn’t change anything | Requests and approvals |
| An MBKM application or learning agreement is blocked | Learning outside the classroom |
End of the semester
| Problem | Where |
|---|---|
| Grades can’t be submitted, or a grade must be corrected after locking | Grades and the grade lock |
| A grade is missing from the transcript after closing | Closing the semester |
| A student became inactive or wasn’t promoted | The next semester |
| A retake isn’t available | Retakes |
| A thesis can’t move forward, or the defense failed | Thesis |
| A student can’t be declared graduated | Graduation |
| An achievement was rejected | Achievements |
| A PDDikti row isn’t ready, or a CSV column is blank | PDDikti reporting |
Signing in
Forgot your password, or never received the setup email? See Signing in.
Still stuck?
Some problems aren’t in the guide yet because the application doesn’t handle them — they’re tracked as known gaps. Tell your campus admin what you were doing, what you expected and what happened instead.